Gretel launch e-trace to support firms with ‘gone-away’ customers

Gretel has launched its fully digital tracing service for financial institutions including life insurance providers, banks, investment companies, and pension providers. e-trace allows firms to identify verified digital contact details and reach...

Customer success strategies linked to post-earnings gains

Dive Brief: An analysis of publicly traded professional services firms, conducted by business software provider Certinia, found a strong correlation between customer success strategies and stock price increases after quarterly earnings results,...

Kate Middleton's favourite skincare brand Rodial is now available for £8 a product

Rodial has subtly emerged as the beauty brand to watch in 2025, with alleged celebrity fans such as Kate Middleton and Lady Gaga, and sell-out hits like the Glass Powder and Banana Lowlighter. The products do come with a hefty price tag, which is...

Leicestershire coffee shop closes down as owner issues 'heartfelt' message to customers

A Leicestershire coffee shop has announced it is closing.(Image: Ben Pruchnie / Getty Images) A Leicestershire coffee shop has shut its doors after five-and-a-half “wonderful” years of business. Hubb Coffee Shop, in Windsor Street, Burbage, near...

Popular Coca-Cola products recalled for metal contamination in Texas

Popular Coca-Cola canned sodas distributed in Texas have been recalled due to potential metal contamination. The U.S. Food and Drug Administration announced the recall includes more than 4,000 12-ounce cans of Coca-Cola, Sprite and Coke Zero in...

Frontier students’ voices heard with new menstrual product bill

DEERFIELD, MA (FRANKLIN COUNTY NOW) — The Menstrual Product Ingredient Disclosure bill Frontier students advocated for has unanimously passed the Senate. Senator Jo Comerford made the announcement last week about the bill she and Representative...

Have you been impacted by ageism in fashion retail?

In July 2022, research conducted by Drapers found that 67% of 115 survey respondents claimed to have experienced ageism in their workplace, with 61% saying they had witnessed age discrimination against another colleague. Almost 80% of respondents...

The Consumer Price Index rose 0.3% in September

Inflation edged up 0.3% in September, driven largely by higher gasoline prices Annual inflation rate now stands at 3.0%, up slightly from August’s 2.9% Shelter, recreation, and apparel costs also rose, while car insurance and used car prices...

USBC, Uphold, and Vast Bank launch world’s first retail tokenized U.S. dollar deposits with global access

USBC, Uphold, and Vast Bank are teaming up to roll out the world’s first retail tokenized U.S. dollar deposits, combining the security of traditional banking with the speed of blockchain. Summary Customers, including enterprises and institutions,...

Asking Eric: Advice for dealing with customer service

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone call is constantly being graded and monitored...

L'Oreal's consumer & professional products divisions report strong growth in India in first 9 months

French beauty major L'Oreal on Wednesday said its Indian operations witnessed a strong performance in both consumer products and professional products categories in the nine months ended September 2025. The company, which reported 32.80 billion...

Paraguay To Host Latin America’s Customer Experience Congress 2025

Asunción is set to become the epicentre of business transformation in Latin America in November 2025. The 15th edition of the Customer Experience and Innovation Congress – Latam2025 will gather regional leaders, innovators, and investors. The...

What the ExxonMobil-Chandra Asri deal means for Singapore petrol customers

SINGAPORE: Consumers are unlikely to be greatly impacted by the change in ownership of Esso petrol stations in Singapore, experts told CNA on Friday (Oct 24). Nearly 60 stations, which are currently owned by ExxonMobil, will be acquired by...

Cris-Tim IPO heavily oversubscribed on retail segment

After the IPO conducted by Romanian cold-cuts producer Cris-Tim was heavily oversubscribed on the retail segment during the first days (when a discount applied), the institutional investors have already covered their segment with offers - while...

Dermatologist-approved Products for Healthier Hair and Scalp — Starting at $8

We care a lot about hair at Shop TODAY. So much so, that over the summer, we launched our Shop TODAY 2025 Hair Awards, trying and reporting on the best products that solve solutions related to thinning hair, frizz and more. The conversation hasn't...

Barclays warns customers 'won't be able to use online banking' this weekend

Barclays warns customers 'won't be able to use online banking' this weekend MILLIONS of customers won't be able to use online banking this weekend, it has been warned. Barclays is reminding its customers that its online banking, telephone banking...

Lloyds Bank ATMs to stop working with customers urged to use them before deadline

Lloyds Bank ATMs to stop working with customers urged to use them before deadline Lloyds Bank has warned customers won't be able to cashpoints and ATMs on Sunday. The bank, which has Birmingham branches, has updated its social media followers via...

Redefining Sustainable Business At The Products Of Change Conference

There’s still time to get tickets for the Products of Change Conference on November 5 – the brand and licensing industry’s most dynamic event on sustainability, resilience, and circular business models. Products of Change (POC) has lined up a...

Smart QR Codes Could Prevent Sale Out-Of-Date Products And Help Tackle Food Waste

New research has highlighted the need for retailers to adopt next-generation barcodes to prevent the sale of out-of-date food to consumers and reduce waste. In a survey commissioned by GS1 UK, over half of UK adults (51%) said they’ve unknowingly...

Nearly 27% of retail investors opted for direct investments in September: ICRA Analytics

As of September 2025, approximately 27.37% of retail investors opted for direct investments, while 65.30% of retail investors came through the route of Non-Associate Distributors. Nearly 28.90% of High Net Worth Individual (HNI) assets were...