Customer service experience: Not event but a culture

A few days ago, during an event conversation with industry colleagues, an interesting thought was sparked. The conversation reflected on Customer Service Week and how it is widely celebrated across various sectors by the public and corporate...

Consumer Watchdog Slams ‘Climate Risk Scheme’ Undermining FEMA Flood Maps, Driving Insurance Premium Hikes

by Audrey Streb Consumers’ Research sent a letter to several members of the Trump administration Thursday, urging agencies to ditch any association with the company First Street over its allegedly inaccurate climate risk modeling. In the letter,...

Retail store manager arrested for allegedly stealing bank deposit

The manager of a local retail store was arrested on a felony warrant Wednesday night, stemming from allegations she stole a bank deposit from the store in August totaling over $1,500. Nicole Leanne Smart, 43, who lists a Morning Star Lane address,...

Customers are like family at Amy’s Mexican Restaurant in Apple Valley

Amy’s Mexican Restaurant in Apple Valley is one of those rare High Desert places that feels like you’re eating at a favorite family member’s home. After walking into Amy’s, my wife and I were immediately greeted by smiling owner Maria Ruvalcaba,...

Consumer advocates call rate hikes in AES settlement unnecessary

INDIANAPOLIS (WISH) — A utility advocacy group on Thursday said a new settlement between AES Indiana and city officials unfairly places too much ratepaying burden on residential customers. Under the settlement, residential customers’ bills would...

Prime Melbourne CBD retail investment hits the market

A ground-floor retail investment in the heart of Melbourne’s CBD has been listed for private sale, offering investors a rare opportunity to secure a high-performing asset with a stable income stream. Located at 346 Little Bourke Street, the 45sqm...

By Charlotte expands retail footprint nationwide

Jewellery brand By Charlotte is expanding from a single store in Paddington on William Street to 13 locations across New South Wales, Queensland, and Victoria by Christmas, with further growth planned through 2026. The expansion reflects the...

Some protein powders and shakes contain unsafe lead levels, Consumer Reports study finds

LUBBOCK, Texas (KCBD) - A new Consumer Reports study found that some protein powders and shakes contain unsafe levels of lead. The study tested 23 protein powders and shakes and found that more than two-thirds of the products contained more lead...

Instant retail gains steam in China

How long does it usually take to receive an online order? With instant retail, delivery typically takes just 20 to 30 minutes. Today, e-commerce platforms are expanding their instant retail services to meet consumers' growing demand for fast and...

Halo Grow Reviews [CONSUMER REPORTS]: All You Need to Know About HaloGrow Hair Growth Spray

HaloGrow Hair Growth Spray Reviews Your hair contributes to your appearance more than you think, and it makes sense why some women spend a fortune on different hair care products. There are a lot of things that can affect the nature and texture of...

M&S issues urgent recall for chocolate product

Marks & Spencer has issued an urgent recall for its Milk Chocolate Honeycomb product due to undeclared peanuts, posing a risk to allergy sufferers. Consumers with a peanut allergy are strongly advised not to consume specific batches with a best-by...

Tesla hit with official warning after surge in customer complaints: 'They are responsible'

California's insurance commissioner issued a stern warning to Tesla insurance operations in early October over alleged failures to properly handle customer claims. What's happening? According to Courthouse News Service, Ricardo Lara's office...

Clark’s Botanicals Expands Retail Footprint

Clark’s Botanicals is in expansion mode. The brand, founded by Francesco Clark, is in the throes of significantly expanding its retail footprint, including more distribution with existing partner Bluemercury and an entry into Credo Beauty. “We’ve...

Daniel McKorley advocates customer-centric leadership as key to Africa’s business growth

At a recent international customer service summit, business magnate and Chairman of the McDan Group, Dr Daniel McKorley, called for a leadership transformation across African businesses, one that places people at the heart of strategy. Speaking on...

Santander to Merge Openbank and Consumer Finance Unit Under Single Brand

Free Newsletter Get the hottest Fintech Switzerland News once a month in your Inbox Banco Santander announced plans to merge Openbank and Santander Consumer Finance (SCF) into a single legal entity, operating its European consumer finance...

GST reform boosts sales and consumer confidence across markets

GST reform boosts sales and consumer confidence across markets Raipur: The recent Goods and Services Tax (GST) reform is having a visible impact across markets, with traders and consumers alike reporting significant benefits. Shopkeepers say the...

Wells Fargo settlement sends checks up to $5,000 to customers — are you eligible?

Wells Fargo customers in California may soon find money waiting for them in their mailboxes. The bank has agreed to a $19.5 million settlement in a class-action lawsuit over unauthorized phone call recordings. Some eligible customers could receive...

Most U.S. consumers expect higher holiday prices and a weaker economy, survey finds

As the peak holiday shopping season approaches, most U.S. consumers have a downbeat outlook on the economy, according to an annual Deloitte survey published Wednesday. Most consumers surveyed — 57% — said they expect the economy to weaken in the...

Amcor and Burts team up to launch crisps packs with 55% post-consumer recycled materials

Amcor, a global leader in developing and producing responsible packaging solutions, has commissioned a survey of over 2,000 UK consumers* to understand what drives crisp-buying decisions. The study found that 1 in 3 UK consumers (30%) consider the...

New infosec products of the week: October 17, 2025

Here’s a look at the most interesting products from the past week, featuring releases from Aura, Bitsight, Blumira, Cayosoft, Corelight, Netcraft, and Picus Security. Picus Security uses AI to turn threat intelligence into attack simulations Picus...