Impress Computers earns customer experience certification

By AI, Created 5:17 PM UTC, May 18, 2026, /AGP/ – Impress Computers, a Houston-area IT services firm, has earned the World-Class Customer eXperience Trained certification after three months of training with The DiJulius Group. The credential is meant to help IT providers improve client communications and service as cybersecurity and technology support become more complex for small businesses.

Why it matters: - The certification is designed to help IT companies explain complex technology in plain language and deliver more consistent service. - Better customer communication can help small businesses understand cyberthreats, compliance issues and service options before problems grow. - The credential could become a stronger signal of service quality in managed services, where client experience often varies widely.

What happened: - Impress Computers earned the World-Class Customer eXperience Trained certification on May 14, 2026. - The Houston-based IT services company serves small and midsize businesses in the Greater Houston area. - The training was led by The DiJulius Group. - The DiJulius Group’s consulting clients include Starbucks, Lexus, Ritz-Carlton, KeyBank, Nordstrom and the Charlotte-Mecklenburg Police Department.

The details: - Companies must complete three months of training and show they deployed the strategies in their business to qualify. - Only a small percentage of participants earn the certification, reflecting the level of change required. - The WCCXT program was built specifically for IT companies and managed services firms. - The training focuses on advanced customer experience concepts for staff. - The goal is to help providers make technology easier for customers to understand. - Roland Parker said small businesses in Greater Houston are underserved and unprotected from cyberthreats because the IT industry often uses language customers cannot understand. - Parker said Impress Computers trained everyone on the team to present issues in ways clients can use to make better decisions. - Parker also said the certification process helped the company identify gaps in client communications and improve the customer experience. - To date, 76 organizations have earned WCCXT certification. - The program is expected to become a gold standard for service-focused firms in the industry.

Between the lines: - The certification is as much about operating discipline as it is about customer service. - For IT providers, clearer communication can reduce confusion when clients face urgent security or support issues. - The emphasis on training every employee suggests customer experience is being treated as a companywide operating standard, not just a front-desk function.

What’s next: - Impress Computers says the certification will help the company deliver better service and a better client experience going forward. - The company will likely use the credential to reinforce its positioning with Greater Houston businesses that need IT support, cybersecurity help and compliance guidance. - The WCCXT program may gain more visibility if more IT firms seek the certification as a market differentiator.

The bottom line: - Impress Computers is using customer experience training to sharpen how it serves small businesses in a field where clear communication can be as important as technical skill.